We’re looking for you

Studio Fedde is looking for an enthusiastic Sales Operations Manager in Germany. As a Sales Operations Manager, you will be responsible for optimizing our sales processes and ensuring smooth communication with customers throughout their journey with Studio Fedde. If you have a passion for interior design and enjoy enhancing customer experiences, this role is made for you. You’ll join a growing team that takes pride in turning customer dreams into reality through our custom-made fronts.

About us

Studio Fedde originated from a Dutch interior panel company with the aim of providing a total solution for custom-made fronts that fit seamlessly with IKEA kitchens and cabinets.

Your daily responsibilities

/ Optimize and manage sales operations processes to enhance efficiency and customer satisfaction

/ Lead and support the sales team in handling online appointments with customers

/ Oversee communication with customers via e-mail and telephone, ensuring timely and professional responses

/ Handle and register customer complaints, working to resolve issues swiftly and effectively

/ Report regularly to the management team on sales performance and operational improvements

Requirements

/ Strong communication skills in German and English

/ Experience in sales operations or a related field, preferably within the interior design or retail sector

/ Ability to work on location in Germany

/ Excellent organizational skills with a keen eye for detail